FAQ

Orders
Product
Shipping & Delivery
Returns & Exchanges
Warranty
Gift Cart
Orders
1. How do I track my order?
You can track your order by logging into your account on our website and navigating to the "My Orders" section. There, you'll find the tracking number for your order, which you can use to track the shipment on the carrier's website.
2. Can I cancel or modify my order after it has been placed?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible with your order number, and they will assist you with the cancellation or modification.
3. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Product
1. Is the jewelry 100% solid gold or gold-plated?
The moissanite pieces are made in 925 sterling silver 100%, which will not harm your skin, at the same time we also thickly plate real gold to protect the metal to extend the life of the jewelry.
2. What stones are inlaid on jewelry?
The minimum order quantity for wholesale purchases varies depending on the product. Please contact our wholesale team for specific information on the minimum order quantities for the items you are interested in.
3. What is Moissanite? Is it a diamond?
Moissanite is a gemstone known for its remarkable brilliance, fire, and durability. It was first discovered in 1893 by the French chemist Henri Moissan, who found it in a meteor crater. Initially, Moissan believed he had found diamonds, but further analysis revealed that the crystals were composed of silicon carbide. Natural moissanite is extremely rare, so most moissanite used in jewelry is lab-created.
Key Characteristics of Moissanite:
①Brilliance and Fire: Moissanite has a more dazzling fire than diamond.
②Durability: Moissanite is slightly less hard than diamond and can easily pass the diamond test.
③Cut: Moissanite has the same cut as diamond.
④Sustainable: The moissanite we use is all lab-grown., it is a sustainable choice.
⑤Appearance: Moissanite is often nearly colorless, and ts high refractive index gives it a unique sparkle that even more captivating than diamonds.
4. Will your jewelry turn my neck green?
Of course not! The reason why jewelry turns your skin green is because of the low-quality brass used, which will rust. We use real 925 silver, which will not rust. On the contrary, silver is good for your skin and can absorb harmful substances from your skin.
5. Can I take a shower with your jewelry on?
Yes, you can do that. My jewelry is waterproof, but to extend the life of your jewelry, you'd better take it off before taking a bath.

6. How should I store/protect my jewelry?
To ensure the longevity of your jewelry, it's essential to keep it dry. When not in regular use, store your items in the provided dust bag. and avoid storing jewelry alongside rubber products and always remove it before applying colognes, perfumes, or other chemical products. If your jewelry gets stained with these substances, you should use a cotton cloth and rubbing alcohol to wipe them off.
Shipping & Delivery
1. Does UCCIYO ship internationally?
We are delighted to offer worldwide shipping to over 200 countries and islands across the globe. To ensure the fastest possible delivery, we employ a range of carefully selected carriers.
2. How long does the shipping and processing take?
You can expect to receive timely updates and tracking information through the contact method we have on file once your order has been processed. Typically, this process takes 1-3 business days, excluding weekends and holidays. Please note that for custom orders, additional time may be needed, approximately 8-12 days, to ensure the highest quality and personalization. Rest assured, we are committed to providing you with the best service and keeping you informed every step of the way.

Shipping Time within the United States is handled through USPS and generally takes an average of 3-6 business days.

3. Will I be charged duties, taxes and any other fees?
Typically, your parcel should not incur any additional duties or taxes. However, in the rare event that you are charged, we kindly advise you to reach out to your local customs authorities and settle the fees accordingly. Please be aware that these charges are beyond our control, as customs policies can differ from one country to another. Your support and understanding in such situations are greatly appreciated.
Returns & Exchanges
1. What is UCCIYO return policy?
UCCIYO is committed to providing high-standard jewelry. We truly hope you enjoy UCCIYO jewelry. But if you're not completely happy with what you ordered, we gladly accept returns/exchanges for items in unworn brand-new condition, within the first 14 days after receipt of your order.

There will be a shipping fee and restocking fee of $15 charged for the returns. The price difference will be calculated if you need an exchange.

In the unusual event that you receive a Product that arrives damaged/broken/missing/wrong, Such notice must be sent no later than 48 hours after you receive the delivery. And must include your name, email address, and a picture and written description of the damaged/broken/wrong Product. You must also return the damaged Product to us after we receive your damage notice. You will be charged a shipping fee of $10 if you contact us over 48 hours of the delivery; We are unable to deal with the package anymore if you contact us over 7days of the delivery as we think you accept the damaged/broken/missing/wrong package you got by default.

Each order is only allowed to be returned once. (Click here to check more details about Return & Exchange Policy)
2. How do I start the return&exchange process?
To allow us to arrange a refund/exchange for you as quickly as possible, we've implemented a quick & simple returns process online. Follow the steps below to start your return process.

1. To start your return, head to our returns portal (you'll need your order number and email to hand).

2. Select what items you'd like to return and why. This helps us improve to make sure you love your purchase next time.

3. Our sales will review your application needs and contact you to provide solutions.

4. Pay for your return and fill in the tracking number - unfortunately we're currently unable to offer free returns for our customers.

5. After we receive your returned parcel, we will exchange the item and ship to you; or process your refund.

*Solid Gold Products and Custom/Made-to-order Products can not be returned. More information please click here to check.

*Or get in touch with our dedicated customer service team:
*Email: service@ucciyo.com
*Instagram: @theshopucciyo
3. How long does it take my refund or exchanged product ?
Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.
Warranty
1. What does the guarantee cover?
UCCIYO 365-Day Guarantee:UCCIYO is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.

A shipping and handling fee of $19.99 will be charged for all warranty replacements.

For custom jewelry in gold plated/vermail, we can arrange a one-time repair service. A shipping and handling fee of $50 will be charged since our repair center is located overseas (Please contact the UCCIYO Service Team to start the service and get the return address ). You also can go to a local repair shop to fix the product, We will cover the repair fee (15% of the product value at the max) which will depend on the problem (please negotiate the fee with the UCCIYO Service Team before you start the local repair).

*This warranty is voided on any user damage issues (i.e.: scratches, accidental breakage, water damage, etc.).
*A 2-year warranty is available for purchase at the price of $99.
*Our UCCIYO Guarantee only applies to products purchased directly via our website.
*UCCIYO guarantee does not cover lost or stolen items*UCCIYO has the final right of interpretation of the warranty.
Gift Cart
1. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website and sent to the recipient via email, making them a perfect gift for any occasion.
2. How do I redeem a gift card?
To redeem a gift card, enter the unique gift card code at checkout in the "Gift Card" field. The value of the gift card will be applied to your order total. If the purchase amount exceeds the gift card balance, you can pay the remaining balance using another payment method.
3. Can I use multiple gift cards for one purchase?
Yes, you can use multiple gift cards for a single purchase. Simply enter each gift card code one at a time in the "Gift Card" field at checkout. The total value of all entered gift cards will be applied to your order.